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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does sustainability assure in the context of a service or product?

A) The service supports the performance of the consumer
B) The service will continually meet requirements for environmental responsibility
C) The service will meet the agreed requirements
D) The service delivers the required functionality to meet business needs

2. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Partnership
B) Organization
C) Service Journey
D) Culture

3. Which lifecycle activity is focused on creating prototypes and specifications?

A) Transition
B) Deliver
C) Support
D) Design

4. Which of the following is a part of purpose of'deliver' activity?

A) Designing product prototypes
B) Managing user onboarding
C) Monitoring support systems
D) Obtaining supplier resources

5. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Collaborate and promote visibility
B) Progress iteratively with feedback
C) Keep it simple and practical
D) Focus on value

Solutions: