Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Support workflow
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Which of the following options is included only in SAP Enterprise Support?
- A. Message solving
- B. Dedicated contact point for the partner
- C. 24*7 support for Very High messages
- D. Technical Quality Check
Correct Answer: D 🗳️
When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?
- A. If the client has a support agreement with both the partner and SAP for the same installation.
- B. For any Very High message forwarded by the partner.
- C. For any Very High message raised outside of the defined business hours.
- D. If the partner support consultants are on holiday.
Correct Answer: C 🗳️
What does component refer to when creating a message?
- A. Components are part of data dictionary.
- B. The component is an attribute that allows a classification from the application perspective.
- C. Components are part of a report.
- D. The component is an attribute used to identify the system.
Correct Answer: B 🗳️
What is contained in an SAP EarlyWatch Alert report? (Choose two)
- A. Additional recommendations from support consultants
- B. User's login and password
- C. System configuration
- D. Performance overview
Correct Answer: C,D 🗳️
When you have reached a limit in processing a message what would be helpful for you to move forward?
- A. Call the customer and tell them that you cannot progress their message.
- B. Take as much time as you need to think about the customer's issue on your own.
- C. Good working relationships with colleagues with whom you can share and discuss ideas.
- D. Send the customer as much documentation as possible so they can find the solution themselves.
Correct Answer: C 🗳️
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