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Salesforce Certified Field Service Consultant Sample Questions:

1. Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A) Assigned Resource
B) Resource Skill Level
C) Homebase Travel
D) Break Duration

2. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Write a workflow that associates articles to work orders based on a picklist on thework order.
B) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
C) Use work types to assign associated articles to work order.
D) Create a custom Mobile App that syncs articles based on service appointmentassignments.

3. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A) Street-level Routing
B) Service Appointment Reports
C) Aerial Routing
D) Service Resource Dashboard

4. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A) Ensure the work order entitlement is related to the same process as the case entitlement.
B) Create a separate entitlement process associated to the work order object.
C) Make sure the case entitlement record is being shared with the service resource.
D) Add work order milestones after the case milestones to the entitlement process.

5. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) Service Territory
B) Service Territory Member
C) User Territory
D) Work Order

Solutions: