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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers

A) Range
B) Text Area
C) Headline
D) Radio Group
E) Email

2. The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Add more conditional views to branch the OmniScript into logical sections.
B) Add more Step elements to create shorter pages.
C) Create a specific OmniScript for each business process.
D) Pass the process type as an input parameter.

3. Which of the following is a key difference between Integration Procedures and DataRaptors?

A) Integration Procedures can access data from external sources.
B) DataRaptors can invoke multiple actions in a single server call.
C) DataRaptors can access data from external sources.
D) Integration Procedures can retrieve data from multiple related objects.

4. In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

A) To separate the user interface from changes in thedata sources
B) To retrieve multiple data sources in a single response
C) To minimize the number of elements to be configured
D) To achieve elastic scaling

5. A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

A) Add a new Step element with Input elements
B) Add an embedded FlexCard
C) Add an LWC component
D) Add an Input Action to a Step

Solutions: