Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Validation | 15% | - Deployment planning and best practices - Troubleshooting and support design - Performance optimization and monitoring |
| Topic 2: Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
| Topic 3: Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Topic 4: Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
| Topic 5: Design Requirements & Considerations | 25% | - Network and security design - Business and functional requirements analysis - High availability and redundancy design |
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Context Store
- B. Work Assignment
- C. Engagement Designer
- D. Co-Browsing
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya Control Manager
- C. Avaya IX™ Workforce Engagement
- D. Avaya IX™ Workspaces
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
- A. AACC High Availability
- B. Email and Web Communication
- C. Microsoft Lync Integration
- D. Avaya Presence Service
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
- A. Call Completion No Reply (CCNR)
- B. Call Back Request (CBR)
- C. Call Completion Busy Subscriber (CCBS)
- D. Call Back Assist (CBA)
The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
- A. Host ID
- B. MAC address
- C. Customer name
- D. IP address
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