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Avaya 6202 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-65 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $125 USD |
| Passing Score: | 68% or 700/1000 |
| Related Certifications: | Avaya Professional Certification Avaya Aura Contact Center |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training: Avaya Aura Contact Center Implementation |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration | 25% | - Contact Center management and routing - Agent and skill configuration - Reporting and database settings |
| Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center platform overview - Server hardware and software requirements |
| Maintenance, Backup and Troubleshooting | 15% | - Monitoring and routine maintenance - System backup and restore procedures - Common issues and resolution methods |
| Implementation Preparation | 15% | - Windows Server configuration - Licensing and activation - Network and security planning |
| Installation and Deployment | 25% | - Core software installation procedures - Database setup and configuration - Post-installation validation |
Avaya 6202 Exam Questions Answered
The 6202 exam leads to the Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center certification from Avaya. It is positioned at the Specialist / Intermediate level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura(TM) Contact Center Implementation.
Related certifications include:
- Avaya Aura Contact Center
- Avaya Professional Certification
The 6202 exam includes 60-65 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 6202 is 68% or 700/1000, and the official exam fee is $125 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or onsite at authorized Pearson VUE test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Prep4away's 65 practice questions for 6202.
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The current 6202 outline is organized into 5 top-level domains. The first listed areas include:
- Architecture and Components (20%)
- Implementation Preparation (15%)
- System Configuration (25%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura(TM) Contact Center Implementation Sample Questions:
You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML)
based for use with Avaya Communications Server (CS100)
Which statement about setting up and configuring the hardware connections for the CCMS is true?
- A. A connection to the Contact Center Server subnet through a dedicated NIC is not required
- B. A direct connection to the ELAN subnet through a dedicated NIC is required
- C. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is
supported - D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is
required
Correct Answer: C 🗳️
You have just completed installing Contact Center Manager Administration (CCMA) and Security
Framework. An external LDAP user heeds to the are created via the Unified Communications Manager
(UCM)
Which configuration must be run before creating the user?
- A. The CCMA User Migration tool must be used to configure the LDAP server
- B. The user must be created via Access and Partition Management under the CCMA
- C. Configure the LDAP server information under he external authentication
- D. Under the Add Administrative user window choose Authentication type-External and configure the
server IP
Correct Answer: C 🗳️
A customer is implementing a SIP-based Avaya Aura(TM) Contact Center The customer currently has
Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Business
Template)
Which protocol is used to transfer messages between the Avaya Aura ME AES (Application Enable
Service) component and the Contact Center Manager Server (CCMS) component?
- A. Meridian Link Protocol
- B. TR/87
- C. H323
- D. Application Module Link (AML)
Correct Answer: B 🗳️
A customer has just completed installing an Avaya Aura(TM) Contact Center solution with Contact Center
Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The
CCMA Server which was just installed with Security Framework needs to be backed up
Which statement about Security Framework backup true?
- A. Use the CCMA Backup and Restore link under CCMA Configuration
- B. The Security Framework can be backed-up using the CCMS Backup Utility
- C. Use the Security Framework Backup and Restore utility
- D. Backup and restore the security framework configuration from the UCM Web Based tool
Correct Answer: C 🗳️
A customer is deploying Security Framework with single sign on (SSO) functionality As a part of the
configuration, it is necessary to login to the Security Framework web tool-UCM
Which user can access and configure the Configuration window?
- A. admin
- B. sysadmin
- C. webadmin
- D. local server administrator
Correct Answer: A 🗳️
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