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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

If possible, the first time a customer comes into a shop you should ensure that:

A. They purchase something.
B. You make sure they are in the correct shop.
C. You find out their name.
D. Customer information is collected.

Question 2

An undifferentiated targeting strategy is used when a product or service has:

A. A product with more than one customer segment.
B. No price difference attached to it.
C. Not been differentiated in the market place.
D. Been specially developed for a particular market segment.

Question 3

A common barrier to communication is:

A. The attitudes and assumptions we make about people.
B. None of the above.
C. Clarity of communication mode used.
D. Good listening techniques.

Question 4

If possible, the first time a customer comes into a shop you should ensure that:

A. They purchase something.
B. You make sure they are in the correct shop.
C. You find out their name.
D. Customer information is collected.

Question 5

The most common time wasting activity is:

A. Being indecisive.
B. Excessive socialising.
C. Frequent interruptions.
D. Personal disorganisation.

Solutions: