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EXIN ITIL Foundation (V4) Sample Questions:

1. Which of the four dimensions focuses or managing data in compliance with industry regulations?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

2. What is the purpose of the 'deployment management' practice?

A) To set clear business-based targets for service performance
B) To ensure services achieve agreed and expected performance
C) To make new or changed services available for use
D) To move new or changed components to live environments

3. Which ITIL concept describes governance?

A) The service value chain
B) The seven guiding principles
C) The four dimensions of service management
D) The service value system

4. Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A) utility
B) outcomes
C) outputs
D) warranty

5. Which dimension of service management considers the workflows and controls needed to deliver services?

A) Information and technology
B) Partners and suppliers
C) Organization and people
D) Value streams and processes

Solutions: