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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 容量データベース
B) ソフトウェア配布ライブラリ
C) 構成管理データベース (CMDB)
D) 決定版ソフトウェア ライブラリ (DSL)

2. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) サービス レベル アグリーメント (SLA)
B) 契約の基礎となる
C) 運用レベルの契約
D) サービス契約

3. 緊急の変更に備えて何が必要ですか?

A) サービス継続計画
B) 管理された受け入れテスト環境
C) ポリシーと手順
D) 容量計画

4. サービス品質を定義するものは何ですか?

A) 99.999% の継続的な可用性レベルの達成
B) コスト効率の高いサービスの提供
C) 明示された顧客の要件と期待を満たす
D) プロバイダーと顧客が事前に評価できる一連のアクティビティ

5. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) IT スタッフの情報セキュリティを効果的に管理するため
C) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
D) 重要なサービスのみの情報セキュリティを効果的に管理するため

Solutions: