Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Updated: Sep 09, 2026
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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Customer Interaction and Channels
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. proactive chat widget
- B. configuration settings
- C. business rules
- D. syndicate chat widget
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in three months
- C. Every month
- D. Once in four months
Which is a sample object query?
- A. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- C. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- D. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Configuration settings
- B. Profile navigation assignment
- C. SLAs
- D. Workspace rules
- E. Profile functional permissions
- F. Profile workspace assignment
Which three statements are true about headers of custom process models?
- A. They list only the events that are supported by the code implementation.
- B. The header section needs to be uncommented during testing.
- C. The/QDntain the version number of the Connect Common Object Model.
- D. They contain all possible events with the objects.
- E. The header section is always commented.
- F. They contain standard objects only.
- G. They contain the version number of the PHP script.
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