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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Select an action
B) Define a placeholder
C) Choose a rule type
D) Add a condition group

2. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the goods movement
B) The actual quantity is used in the billing request item
C) The target quantity is used in the billing request item
D) The actual quantity is used in the goods movement

3. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Scoping
B) Fine tuning
C) Application and user management
D) Administrator

4. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Fine-Tuning under the Business Configuration work center
B) In integration under the Business Configuration work center
C) In Service and Social General Settings under the Administrator work center
D) In General Settings under the Administrator work center

5. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Business role
B) Business user
C) Employee
D) Organizational unit

Solutions: