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Salesforce AP-222 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Public Sector Data Model20%- Permit and license object relationships
- Service territory and location-based services
- Constituent and household data model
- Case and investigation management
Topic 2: Government Community Cloud20%- GCC features and capabilities
- Constituent engagement features
- Permitting and licensing capabilities
- Case management for government
Topic 3: Implementation Considerations20%- User adoption strategies
- Security and compliance requirements
- Integration patterns for government systems
- Data migration considerations
Topic 4: Public Sector Solutions Overview15%- Key use cases and common scenarios
- Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
Topic 5: Configuration and Customization15%- Lightning Experience customization
- Constituent engagement portal configuration
- Workflow and approval processes
- Reporting and analytics for public sector
Topic 6: Best Practices and Governance10%- Accessibility and compliance standards
- Public sector implementation best practices
- Performance optimization

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

A) CRM Analytics Plus Admin
B) CRMA for Public Sector Admin
C) CRM Analytics LPI Admin
D) CRM Analytics Admin


2. A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?

A) Files
B) Intelligent Form Reader
C) Attachments
D) Content


3. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?

A) The Inspection Type has not been updated with the new Action Plan Template.
B) The new Action Plan Template has not been activated
C) The new Action Plan Template has the same name as the previous template.
D) The Inspection Type must also be cloned to create a new version for users to select.


4. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

A) OmniStudio Tracking Service
B) Roll Up libraries
C) Event Monitoring
D) Field tracking services


5. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

A) Tableau for Public Sector
B) Salesforce Einstein
C) CRM Analytics for Public Sector
D) Salesforce Reports & Dashboards


Solutions:

Question # 1
Answer: B,C
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: C

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