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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

2. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
C) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
D) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.

3. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) All licenses will need to be renewed.
B) Hardware may not be compatible with the new version of IP Office.
C) Phones may need to be upgraded increasing downtime.
D) Older IP Office applications may not be supported.
E) Telephone and system features may have changed between loads.

4. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Longest Waiting
B) Collective Call Waiting
C) Rotary
D) Sequential
E) Collective

5. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) VMPro TTS (Generic)
B) IP Office Preferred System license
C) IP Office Essential System license
D) IP Office Advanced System license
E) Database license

Solutions: