Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - Integration and connectivity
|
| Topic 2: Call Center Solution Overview | - Avaya Call Center Architecture and Components
|
| Topic 3: Operations and Support | - Monitoring and maintenance
|
| Topic 4: Advanced Features and Optimization | - Reporting and analytics
|
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