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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) User/agent action bar
B) Quick Search
C) Organization Chart action bar
D) Main details area

2. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ActiveServerPages
B) MessageQueuing
C) ASP CGI
D) WebDAV Publishing
E) enable Network DTC access

3. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
D) Enable the ACCCM In Range feature in the Dialing Plan tab.

4. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) acccm_6.2.lic
B) license.lic
C) 6.2_lic.xml
D) license.xml

5. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database canonly be installed co-resident with the application server.
B) The ACCCM database can be co-resident with the application server.
C) The ACCCM database can beinstalledon a dedicated server.
D) The ACCCM database can only be installed on a dedicated server.

Solutions: