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Updated: Oct 01, 2026
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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture and Licensing | 20% | - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities - Deployment models, zones and system components |
| Configuration and Administration | 22% | - User account and access management - POM campaign setup and management - Call flow design and routing configuration - Email, SMS and multimedia integration - System configuration and settings |
| Installation and Deployment | 18% | - High availability and database installation - Installation prerequisites and requirements - Installing AEP and POM components |
| Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
| Maintenance and Operations | 20% | - System updates, patches and upgrades - Backup and restore procedures - Monitoring, reporting and performance management |
Avaya Experience Portal with POM Support Certified Sample Questions:
What are the steps to properly initialize a Media Processing Platform?
(Choose Two)
Response:
- A. Establish operational metrics
- B. Validate system compatibility
- C. Select processing algorithms
- D. Configure network parameters
Correct Answer: B,D 🗳️
What role does analyzing the network tab in developer tools play when diagnosing loading failures in Avaya Meetings for Web?
Response:
- A. It allows administrators to change network settings on-the-fly
- B. It monitors the real-time bandwidth usage of the web server
- C. It helps identify slow or failed resource loads
- D. It provides insights into the security settings of the network
Correct Answer: C 🗳️
What strategy should be employed when setting up POM performance monitoring to ensure effective issue detection?
Response:
- A. Prioritize high-availability components.
- B. Only monitor during system updates.
- C. Monitor all components with equal priority.
- D. Focus primarily on external services.
Correct Answer: A 🗳️
What should be prioritized when performing a health-check of Team Engagement (TE) components?
Response:
- A. Checking external device compatibility
- B. Analyzing usage statistics
- C. Ensuring the stability of the network connection
- D. Reviewing user interface designs
Correct Answer: C 🗳️
What factors should be considered when setting up user accounts for access to the AEP web interface?
Response:
- A. User role and permissions
- B. User,s department
- C. Frequency of access
- D. Hardware specifications of user,s device
Correct Answer: A 🗳️
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