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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is an example of 'solution benefits described in business terms'?

A) A network upgrade can reduce outages by 10-15%
B) A new security policy can reduce risk of a cyber attack on the company's network infrastructure
C) IT staff can be redeployed to projects delayed due to resource constraints
D) By using remote experts during selling, the customer can add $10M to quarterly revenue

2. An implementation roadmap should be structured around which two items? (Choose two.)

A) The business case
B) Quarterly backup and upgrade schedules for installed hardware or software
C) Anticipated dates for vendor releases of new product versions
D) Managing implementation risks
E) Opportunities to bundle changes together with other work items on the IT organization's calendar

3. Which is true of a Business Motivation Model?

A) It compares the priorities across levels of the customer organization
B) It requires that you understand the customer's bonus plan for executives
C) It describes influences that are behind customer priorities and operating activities
D) It includes detailed financial goals for the customer

4. What is an example of a financial benefit?

A) The highest priority impacts available to customers from implementing an IT solution.
B) A result that is more important to Senior Executives than mid-level managers.
C) Estimates of monetary value which the customer could realize after paying for the solution costs.
D) Estimates of value for which the customer finance executive has given you written evidence of agreement.

5. Which describes a business capability assessment?

A) Review of current capability metrics
B) How capabilities are currently implemented in competitive organizations (measurement formulas)
C) Brainstorming about how process model governance could be improved
D) A survey covering skills levels within the customer's IT organization

Solutions: