Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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- Total Questions: 65
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Avaya 6202 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura™ Contact Center Implementation Exam |
| Exam Number: | 6202 |
| Exam Duration: | Not publicly specified (typically ~90–120 minutes) |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly specified |
| Certificate Validity Period: | Credential status subject to Avaya certification policies |
| Related Certifications: | Avaya Certified Implementation Specialist – Contact Center (ACIS-6202) Other Avaya Aura Contact Center Certifications |
| Exam Price: | Varies by region (exam provider pricing) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored testing via Avaya Learning / authorized test centers. |
| Pre Condition: | No formal prerequisites mandated, though Avaya implementation experience and course attendance recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6202 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Contact Center Architecture and Components | - Core System Overview
|
| Backup and Maintenance | - System Operations
|
| Network and Security Configuration | - Networking Setup
|
| Feature Administration | - Contact Center Functionality
|
| Installation and Configuration | - Server Preparation and Software Setup
|
Your 6202 Exam Questions, Answered Honestly
Avaya lists these recommended training resources for the Avaya Aura(TM) Contact Center Implementation exam:
Official training plus consistent self-testing is a proven combination — the 65 practice questions from Prep4away handle the second half.
Prep4away issues a full refund if you take the Avaya Aura(TM) Contact Center Implementation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Claims require a scan of your enrollment slip and the official Score Report PDF, submitted within 2 days of the exam, and are processed within 7 days. As an alternative, you can exchange for two free exam products of equal value while keeping your original update service. Orders arrive by email within 1 minute — contact support if nothing shows up within 2 hours.
The Avaya Aura(TM) Contact Center Implementation exam presents 65 with Not publicly specified (typically ~90–120 minutes) to complete them. Practicing under the same clock in the Prep4away Desktop Test Engine makes the real pacing feel routine.
Proctored testing via Avaya Learning / authorized test centers. Registration for the Avaya Aura(TM) Contact Center Implementation exam goes through these official channels:
After booking, the Prep4away practice questions reach your inbox within 1 minute — preparation can start the same day.
The official Avaya Aura(TM) Contact Center Implementation outline defines 5 domains. The leading three are Installation and Configuration, Backup and Maintenance, and Feature Administration. See the complete list in the topics section above — the 65 practice questions at Prep4away cover every domain.
The 6202 exam is a Avaya certification exam built on the Avaya Aura(TM) Contact Center Implementation syllabus shown above. It contributes to these credential paths: Avaya Certified Implementation Specialist – Contact Center (ACIS-6202), Other Avaya Aura Contact Center Certifications. As information technology keeps reshaping how industries operate, certified skills remain one of the most portable proofs of capability in 2026. Prep4away prepares you with 65 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Passing the Avaya Aura(TM) Contact Center Implementation exam requires Not publicly specified, and the registration fee is Varies by region (exam provider pricing). A retake costs the same amount again — a practical reason to verify your readiness with the Prep4away engines before booking.
The full Avaya Aura(TM) Contact Center Implementation preparation set at an affordable, small-profits price: 65 practice questions in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. A free demo is available anytime, updates are free for 365 days, renewal afterward is 50% off, installations are unlimited, and checkout is McAfee-secured with automatic encryption of your personal information.
No formal prerequisites mandated, though Avaya implementation experience and course attendance recommended. Policies change over time, so confirm the current rules on the official Avaya exam page before scheduling.
Avaya Aura(TM) Contact Center Implementation Sample Questions:
You are installing a standalone Contact Center Manager Server (CCMS) The Application will be
installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating
system preparation the IPv6 option needs to be removed
What is one way to disable IPv6 functionality?
- A. Under Control Panel, go to System and Security and remove IPv6 addressing
- B. Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box
- C. Perform a NET USE IPV6 DISABLE within a command window
- D. IPv6 is disabled by default on Windows Server 2008 operating system
Correct Answer: B 🗳️
In an Avaya Aura(TM) Contact Center, what does enabling Open do?
- A. It permits agents to utilize the Avaya OpenQueue(C) Desktop for agent skills that have agents logged in
with the correct training and knowledge sets to handle calls - B. It provides extended call queuring functionality for the Avaya Aura(TM) Contact Center by implementing
the same functionality as the Automatic Call Distribution Queue including useful features like visualization - C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types
such as voice, outbound voice, email, chat, IM and voicemail - D. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS)
Correct Answer: D 🗳️
You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS)
with only one network interface card (NIC) CARD After finishing the installation, and looking under the
System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down
Which three situations can cause this? (Choose three)
- A. Nodal License must be changed to a Corporate License, otherwise the services will stay down
- B. Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled
- C. There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping
both directions to verify the connection - D. Only a SIP-based CCMS can have one LAN card Add a second LAN card
Correct Answer: C 🗳️
How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the
installation of the Aura(TM) Contact Center applications?
- A. Create a shared folder with full access on a network drive and download the RU or SP to it
- B. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server
- C. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP
- D. Create a folder on the server where the Contact Center software is being installed and download the
RU or SP to it
Correct Answer: D 🗳️
You are planning to install the License Manager application on the same server on which Contact
Center Manager Server (CCMS) is installed Which IP address should be entered when configuring the
contact center components that require access to the License Manager ?
- A. the ELAN IP address of the server used for CCMS
- B. the Contact Center Server subnet IP address of the server used for CCMS
- C. the Contact Center subnet IP address of the server used for Contact Center Server Administration
(CCMA) - D. the ELAN IP address of the switch
Correct Answer: B 🗳️
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