Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Diagnostic Tools and Utilities - Error Log Analysis - Performance Issues |
| Topic 2: IBM Storage Product Overview | 20% | - XIV Storage System - DS8000 Series - FlashSystem Family - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite |
| Topic 3: Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
| Topic 4: Backup, Recovery and Data Protection | 15% | - Archive and Retention - Snapshot and FlashCopy - Replication and Mirroring |
| Topic 5: Installation and Configuration | 25% | - Software Setup and Initialization - Hardware Installation - Network Connectivity and SAN Configuration - System Planning and Requirements |
IBM Enterprise Storage Technical Support Sample Questions:
Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
- A. Disaster Recovery
- B. Global Mirror
- C. Backup Strategy
- D. Continuous data protection
Correct Answer: C 🗳️
A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
- A. Place the order, then have the installer take apart and reassemble the XIV.
- B. Place the order with height and weight reduction delivery.
- C. Place the order with only 6 modules then perform a MES upgrade.
- D. Place the order with just 1 TB drives.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-3
- B. LTO-6
- C. LTO-5
- D. LTO-4
Correct Answer: D 🗳️
Which data type will have the best compression ration with Real-time Compression?
- A. Encrypted data
- B. File and print
- C. Databases
- D. JPEG images
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?
- A. Synchronous Replication
- B. Offline Initialization
- C. Quick Initialization
- D. Asynchronous Replication
Correct Answer: C 🗳️
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