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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

A) Reduce the number of steps that produce tangible results
B) Prohibit changes to plans after they have been finalized
C) Analyze the whole situation in detail before taking any action
D) Organize work into small manageable units

2. Which practice has a purpose that includes managing authentication and non-repudiation?

A) Relationship management
B) Supplier management
C) Information security management
D) Service configuration management

3. Which step of the continual improvement model includes baseline assessments?

A) Where are we now?
B) Where do we want to be?
C) Did we get there?
D) What is the vision?

4. Which is an example of a service request?

A) A request for normal operation to be restored
B) A request for access to a file
C) A request to investigate the cause of an incident
D) A request to implement a security patch

5. Which helps to streamline the fulfilment of service requests?

A) Understanding which service requests can be accomplished with limited approvals
B) Creating new workflows for every service request
C) Separating requests relating to service failures from the degradation of services
D) Eliminating service requests which have complex workflows

Solutions: