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EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Collaborate and promote visibility
B) Progress iteratively with feedback
C) Keep it simple and practical
D) Think and work holistically

2. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been resolved
B) After the problem has been analyzed
C) After the problem has been logged
D) After the problem has been prioritized

3. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) IT asset management
B) Deployment management
C) Change enablement
D) Service configuration management

4. In which case would a problem be logged as part of the problem identification?

A) After a workaround is identified and documented
B) After receiving of error information from a supplier
C) When a user reports an unplanned service interruption
D) When the cause is identified but not resolved

5. Which practice would help a user gain access to an application that they need to use?

A) Service request management
B) Service level management
C) Change enablement
D) Service configuration management

Solutions: