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Every hour you spend preparing for the ITILFNDv4 exam should move you forward. Prep4away makes that easier with 376 practice questions for the EXIN ITIL 4 Foundation exam, two practice modes in the desktop engine, performance history in the online engine, and a renewal discount that keeps your updates affordable after the first year.

EXIN ITILFNDv4 Exam Overview:

Certification Vendor:EXIN / PeopleCert
Exam Name:ITIL 4 Foundation Certification Exam
Exam Number:ITILFND_V4
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Practice Manager
ITIL 4 Strategic Leader
Available Languages:German, Japanese, English, Chinese (Simplified), Spanish, French, Portuguese
Exam Price:Approx. USD 250–400 (varies by region and provider)
Exam Format:Multiple-choice, Closed book, Online proctored or test center
Passing Score:65% (26/40)
Real Exam Qty:40 multiple-choice questions
Exam Duration:60 minutes
Certificate Validity Period:3 years (renewal required under current ITIL certification scheme)
Recommended Training:AXELOS/PeopleCert Official ITIL 4 Foundation Training
EXIN Accredited Training Partners
Exam Registration:PeopleCert ITIL Certification Portal
EXIN ITIL 4 Foundation Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored exam or authorized test center (computer-based)
Pre Condition:No formal prerequisites required. Basic IT literacy recommended.
Official Syllabus URL:https://www.exin.com/certifications/itil-4-foundation/

EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Value and value co-creation
- Organizations, service providers, service consumers
- Products and services relationship
Four Dimensions of Service Management- Organizations and people
- Partners and suppliers
- Value streams and processes
- Information and technology
ITIL Practices Overview- Technical management practices (e.g., deployment management, infrastructure and platform management)
- General management practices (e.g., continual improvement, risk management)
- Service management practices (e.g., incident management, service desk, change enablement)
ITIL Service Value System (SVS)- Governance
- Guiding principles
- Opportunity, demand, and value
- Service value chain
- Continual improvement

ITILFNDv4 Certification FAQ

EXIN points candidates toward these official training resources for the EXIN ITIL 4 Foundation exam:

Coursework builds knowledge, but practice builds confidence — the 376 practice questions from Prep4away are the natural next step once the training material is behind you.

The ITILFNDv4 exam is an official EXIN certification exam built around the EXIN ITIL 4 Foundation syllabus detailed above. It counts toward these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. Passing it demonstrates verified, job-relevant skills — one reason EXIN credentials remain widely respected in 2026. Prep4away helps you prepare with 376 practice questions available in PDF, Desktop Test Engine, and Online Test Engine formats.

According to the official outline, the EXIN ITIL 4 Foundation exam is structured around 4 content domains. The leading three are Four Dimensions of Service Management, Key Concepts of Service Management, and ITIL Service Value System (SVS). The complete list appears in the topics section above, and Prep4away's 376 practice questions span every domain in it.

Online proctored exam or authorized test center (computer-based) Use these official channels to register for the EXIN ITIL 4 Foundation exam:

Once your date is booked, work backward from it with the Prep4away practice questions — they arrive by email within 1 minute of purchase.

You need 65% (26/40) to pass the EXIN ITIL 4 Foundation exam, and registration costs Approx. USD 250–400 (varies by region and provider). A failed attempt means paying that fee a second time, so test yourself with the Prep4away engines first — the performance review shows whether you are actually ready to spend it.

Yes — under clear, written conditions. If you take the EXIN ITIL 4 Foundation exam within 60 days of purchase and do not pass, Prep4away issues a full refund. The policy excludes exams taken within 3 days of purchase, exams never actually taken, free materials, and expired orders, and the candidate name must match the payer name. Send a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam, and your claim is processed within 7 days. If you would rather keep preparing, you can instead exchange for two free exam products of equal value while your original product's update service continues. Delivery after purchase is by email within 1 minute; contact support if nothing arrives within 2 hours.

The EXIN ITIL 4 Foundation exam contains 40 multiple-choice questions with a time limit of 60 minutes. Budgeting that time is a skill in itself — the timed mock mode in the Prep4away Desktop Test Engine lets you rehearse the pace until it feels routine.

No formal prerequisites required. Basic IT literacy recommended. Eligibility rules can be updated, so double-check them on the official EXIN exam page before you register.

Three things candidates mention most: coverage, flexibility, and service. You receive 376 practice questions for the EXIN ITIL 4 Foundation exam in three formats — a printable expert-prepared PDF, a Windows Desktop Test Engine with two practice modes and offline use, and an Online Test Engine for any browser on Windows, Mac, Android, or iOS with test history and performance review. Install on unlimited computers, try the free demo first, get free updates for 365 days, and renew afterward at 50% off. Small touches matter too: hide the answers while you practice, reveal them when you check your work, and keep notes right where you study.

EXIN ITIL 4 Foundation Sample Questions:

What is MOST LIKELY to be handled as a service request?

  • A. Providing a virtual server for a development team
  • B. The implementation of a workaround
  • C. Managing an interruption to a service
  • D. An emergency change to apply a security patch
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

  • A. Service request management
  • B. Service level management
  • C. Change enablement
  • D. Problem management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which describes an unresolved problem which has been already analysed?

  • A. A risk
  • B. A known error
  • C. An incident
  • D. A workaround
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

What can a service remove from the consumer and impose on the consumer?

  • A. Outcome
  • B. Utility
  • C. Asset
  • D. Cost
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

How does the 'incident management' practice set user expectations?

  • A. By automated matching of incidents to known errors
  • B. By agreeing, and communicating target resolution times
  • C. By using collaboration tools to communicate effectively
  • D. By assigning resources to ensure that all incidents are resolved as quickly as possible
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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