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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Overview of Client Templates
• Security and Compliance Enhancements
• Configuring Stations
• Configuring Client Button and Queue Columns
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Understand the configuration options available for ACD/Skills-Based routing
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Workgroups ACD Skills
• Basics of Interaction Supervisor
• Configuring ACD
• Using Response Management Libraries
• Managing Licenses
• Overview of Interaction Center Business Manager
• Identify the components of the Interaction Administrator interface

Configuring Call Flows

• Overview of Default Schedule
• Default Auto Attendant set of menus and operations
• Standard Inbound Operations
• Publish, import, and export a new Interaction Attendant configuration
• Schedule Configuration
• Email Schedules
• Structure of a Node
• Overview of Custom Profiles
• Queue Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Operations
• Email Profiles
• Manage Voice Prompts
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Profile
• Overview of Interaction Attendant user interface

Interaction Center Certified Engineer (ICCE) Bootcamp

• SIP Line Configuration
• Interaction Center Security Methods
• Configure Regionalization
• DNS Server
• Directory Server
• WireShark Analyzer
• Configure Line Groups
• SIP Proxy
• Interaction Subsystems
• Reporting Tables
• TroubleShooting
• IC Licensing Overview
• IC Survey File
• IC System Manager
• Interaction Center Platform Overview
• Site Information
• Using Interactive Update Client
• Configure SIP addresses
• Configuring IC Switchover Process
• Interaction Center Architecture
• Gateways Overview
• Running Setup Assistant
• Understanding Lines and Groups
• Database Server
• Interactive Update Provider Overview
• Post Installation Configuration
• Dial Plan
• Log Retrieval Assistant
• New License Generation
• Codecs
• Log Viewer
• License Management and Allocation
• DHCP
• Configure Interaction Media Server
• DID/DNIS Routing
• Installing IC and Interaction Media Server
• Licensing Users and Stations
• SIP Station Configuration

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows

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