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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Priority Services and Configuration Services
B) Data Migration Services
C) Next Business Day Onsite
D) Configuration and Installation Services

2. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
D) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

Solutions: