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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
B) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable

2. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider geographic coverage
B) Extended business hours
C) Market recognition
D) Wider page array

3. Which service offers faulty hardware repair at a designated HP repair center?

A) Travel repair
B) Offsite repair
C) Onsite repair
D) Designated repair center exchange

4. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Standard Contractual Services
C) HP Onsite Repair
D) HP Care Pack Services

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
B) Duration of services is based on event type, depending on the hardware issue.
C) Duration of services is based on warranty duration and extensions.
D) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

Solutions: