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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solutions & Applications | 15% | - Supplies and service options - Horizontal and vertical industry use cases - Document workflow and software solutions |
| Topic 2: Customer Needs & Sales Process | 25% | - Matching solutions to customer requirements - Imaging and printing assessment methodology - Understanding customer business challenges |
| Topic 3: Technology & Benefits | 20% | - Energy efficiency and environmental features - Printing technologies and specifications - Security and manageability features |
| Topic 4: HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - Large format and production printing - MFP and digital sending solutions |
| Topic 5: Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
HP Imaging and Printing Sales Fundamentals Sample Questions:
What is the key driver in a consultative type of sale?
- A. short-term planning
- B. the product itself
- C. perceived customer benefits
- D. salesperson's victory
Correct Answer: C 🗳️
What is one objective of researching customer industries prior to making sales calls?
- A. to develop an understanding of regulatory issues for that industry
- B. to uncover contacts in related businesses
- C. to develop core expertise in the customer's industry
- D. to uncover industry secrets
Correct Answer: A 🗳️
How do HP Edgeline technology printheads work in Edgeline MFPs?
- A. They work with PhotoREt III.
- B. They consume less toner.
- C. They move with the paper.
- D. They remain stationary.
Correct Answer: D 🗳️
Which imaging and printing process is becoming less important because of digital content?
- A. stapling
- B. copying
- C. scanning
- D. printing
Correct Answer: B 🗳️
What is a vertical solution?
- A. a solution that supports any of the requirements a white-collar worker might have
- B. a solution that only works when HP OpenView management platform is used
- C. a solution that only works if the customer is tightly integrated with suppliers and customers
- D. a solution or feature that is adapted to a specific purpose or work process
Correct Answer: D 🗳️
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