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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Why do insurers prefer not to issue personal-lines forms for a dwelling that is owned by a numbered company and used for the company principals to reside in?

A) Liability could extend to other, unrelated operations of that numbered company.
B) Policy wordings restrict the named insured to an actual person.
C) Coverage for fire damage varies greatly between personal-lines and commercial-lines.
D) Inspections are prohibited on personal-lines policies.

2. Brenda works as a property and casualty underwriter in an industry that has some staged claims. Her accounts have a poor loss ratio and she has been put on a performance plan. She recently shadowed a senior broker for training purposes. He advised her on qualifying the client to establish whether the client and the brokerage can form a mutually beneficial business relationship.
She has just been approached by a new client, who would be the largest client in her portfolio. Describe what Brenda should keep in mind for her process regarding this client. How can Brenda qualify the client? Provide two questions she could ask if she suspects a moral hazard.

3. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Matching
B) Passive exchange
C) Active listening
D) Building rapport

4. a) Describe the characteristics and exposures of a seasonal dwelling.
b) Describe the characteristics of a mobile home.

5. What should the intermediary do if the person reporting the claim is not named on the insurance policy?

A) Ask the insurer to add the interested party as an additional insured
B) Attempt to discuss the matter with the client
C) Send the client a statement of claim
D) Contact the police

Solutions: