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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Activate all draft quotes related to the opportunity.
C) Relate the opportunity to at least one competitor.
D) Enter the close date on the close opportunity form.

2. A company with offices in Boston, Massachusetts, and Paris, France uses Microsoft Dynamics CRM 2011.
You need to ensure that resources in Boston can be scheduled to deliver services only for the Boston
office.
What should you do? (Choose all that apply.)

A) Set the service selection rules to choose resources from The same site.
B) Set the time zone for each user associated with the Boston site to match the time zone of that site.
C) Set the time zone for each facility/equipment record associated with the Boston site to match the time zone of that site.
D) Create a Boston site record. Add all the users and facilities/equipment that are associated with that site.

3. When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

A) in the service activities
B) in the resource selection rules
C) in the resource group
D) in the user record

4. The Microsoft Dynamics CRM 2011 system administrator moves a goals fiscal start date ahead by five
days,
changes the fiscal period type from monthly to quarterly, and saves the goal.
How does this affect the goal records?

A) The fiscal start dates for all goals are unchanged. The fiscal period for all goals is automatically realigned.
B) The fiscal start dates and fiscal period for all goals are unchanged.
C) The fiscal start dates and fiscal period for all goals are automatically realigned.
D) The fiscal start dates for all goals are automatically realigned. The fiscal period for all goals is unchanged.

5. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) All quotes related to an opportunity must be in the same currency.

Solutions: