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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Topic 2: Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - SLA management and tracking - Ticket creation, categorization, and prioritization |
| Topic 3: SAP Business All-in-One Support Processes | - Incident handling workflow in SAP environments - Communication and escalation procedures - Support organization structure and roles |
| Topic 4: SAP Solution and Support Tools | - SAP Solution Manager overview - Incident analysis and root cause identification - Monitoring and reporting tools |
| Topic 5: Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. How can you access the keyword documentation in the ABAP Editor?
A) Mark the keyword and press F1
B) Double-click the keyword
C) Mark the keyword and press F4
2. You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
A) Test the failed update module in SM13.
B) Execute the transaction once more.
C) Debug the failed update from SM13.
D) Use SM13 to repeat the update for all records that belong to the transaction.
3. Which one of the following transactions is the right one to analyze the contents of a database table?
A) SE11
B) SE16
C) SE30
D) SE24
4. What is the ABAP Dictionary used for? (Choose two)
A) To maintain ABAP programs.
B) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
C) To define database objects, for example, tables and views on the Database.
D) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
5. How can you get message updates from SAP? (Choose two)
A) Via e-mail
B) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
C) Via SAP Service Marketplace
D) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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