Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Support workflow
|
| Topic 2: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 5: System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
- A. Incident Processor
- B. Sales Executive
- C. Support Coordinator
- D. Service Consultant
Correct Answer: C 🗳️
A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)
- A. Change the status of the message to Send to SAP and send it directly to SAP Support.
- B. Change the processor of the message and send it back to support with the status Sent to Support.
- C. Send the message back to support after providing feedback.
- D. Change the status of the message to Confirmed.
Correct Answer: C,D 🗳️
Which of the following sentences describes the process flow as depicted in the attached picture?
- A. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
- B. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
- C. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
- D. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
Correct Answer: B 🗳️
What is the Software Developer Network (SDN)?
- A. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
- B. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
- C. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
- D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
Correct Answer: A 🗳️
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
- A. The dedicated support consultant that has been assigned to the customer
- B. The products supported as defined in the SLA
- C. The Initial Response Time (IRT)
- D. The maximum time for providing corrective action for critical issues
Correct Answer: C,D 🗳️
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