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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

A) Data Masking
B) Prompt Defense
C) Dynamic Grounding

2. Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer. Which best practice should the AgentForce Specialist recommend?

A) Create a Record Summary custom prompt template.
B) Update the standard record summary action.
C) Create a Knowledge Answer custom prompt template.

3. Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A) Einstein Work Summaries
B) Agent
C) Einstein Sales Summaries

4. Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template and now needs to connect it to a Service Agent. What should an Agentforce Specialist recommend?

A) Create an Omni-Channel flow to point to an email template.
B) Create an Email Configuration for the Service Agent.
C) No action needed; the Service Agent connects automatically.

5. Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

A) SDR Agent must also be deployed on the company website.
B) SDR Agent must be deployed in the Messaging channel.
C) SDR Agent only works in the Email channel.

Solutions: