Exam Name: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reasoning Engine & AI Actions | - Workflow mastery
| |
| Topic 2: Einstein Trust Layer & Security | - Data Masking
| |
| Topic 3: Agent Force Concepts | 30% | - Einstein GPT Integration
|
| Topic 4: Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
- A. Create an embedded service deployment and connection between Salesforce and the Slack workspace.
- B. Create a connection between Salesforce and the Slack workspace.
- C. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?
- A. Custom metadata types
- B. Reports and Dashboards
- C. Einstein Trust Layer governance controls
- D. Lightning App Builder
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the Agentforce Specialist meet this requirement?
- A. Convert the JSON to an XML merge field.
- B. Use "Add Prompt Instructions" flow element.
- C. Use External Service Record merge fields.
Correct Answer: C 🗳️
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Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?
- A. Recreate the flow using the Agentforce agent user.
- B. Assign the Run Flows permission to the Agentforce Agent user.
- C. Assign the Manage Users permission to the Agentforce Agent user.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Cloud Kicks (CK) recently finished the development of a new prompt template that uses its own large language model (LLM). CK is deploying a prompt template from a sandbox to a production org, and is receiving an error. When trying to deploy the change set, CK is getting an error related to the LLM used in the prompt template. What is the cause of the error?
- A. BYOLLM is not yet supported for in prompt templates in production.
- B. The name of the LLM does not match in sandbox and production.
- C. The prompt does not specify that it is a custom LLM.
Correct Answer: B 🗳️
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