Exam Name: Benefits Outsourcing - Selecting-Contracting and Managing Service Partners
Certification Provider: WorldatWork
Corresponding Certification: WorldatWork Other Certification
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Updated: Oct 01, 2026
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WorldatWork B12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contract Development and Negotiation | 25% | - Key contract terms and conditions - Compliance, liability, and termination clauses - Negotiation best practices - Service Level Agreements (SLAs) and performance metrics |
| Implementation and Transition | 15% | - Communication and stakeholder alignment - Data migration and security protocols - Go-live and initial validation - Transition planning and project management |
| Ongoing Management and Relationship Governance | 15% | - Contract renewal or termination decisions - Issue resolution and change management - Audit, compliance, and risk oversight - Performance monitoring and reporting |
| Vendor Selection and RFP Process | 25% | - Evaluating proposals and conducting due diligence - Defining requirements and scope of services - Final selection and negotiation strategy - Developing and issuing Request for Proposal (RFP) |
| Strategic Rationale for Benefits Outsourcing | 20% | - Business objectives and outsourcing drivers - Outsourcing models and alternatives - Risk assessment and cost-benefit analysis |
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