(PDF) ACSS 3313 Exam and Certification Test Engine
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Avaya 3313 Exam Syllabus Topics:
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NEW QUESTION 17
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. SIP Gateway
- B. SIP Gateway Manager
- C. User Agent
- D. Back-to-Back User Agent
Answer: C
NEW QUESTION 18
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
- B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- D. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
Answer: B
NEW QUESTION 19
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. TLS
- C. SIP
- D. AML
Answer: B
NEW QUESTION 20
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
- B. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- C. Logging is controlled with the trace Control Utility.
- D. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
Answer: A,B,C
NEW QUESTION 21
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Contact Summary
- B. Configuration
- C. Call-by-Call
- D. Agent Performance
Answer: A
NEW QUESTION 22
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. Multimedia Dashboard
- B. CCMM Database Logging
- C. CCMA > Multimedia
- D. Multimedia Administrator
Answer: C
NEW QUESTION 23
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 95%
- B. 85%
- C. 80%
- D. 90%
Answer: D
NEW QUESTION 24
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Contact Center Multimedia (CCMM) Administration
- B. Agent Desktop
- C. Outbound Campaign Management Tool
- D. Database Webadmin
Answer: A,C,D
NEW QUESTION 25
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. The Call-by-Call report can include several reporting intervals.
- B. You can enable Call-by-Call statistics for reports on a per application basis.
- C. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: A,B,D
NEW QUESTION 26
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. Contact center Media services
- B. Avaya Aura Media server
- C. Session Manager
- D. SIP Gateway manager
Answer: A
NEW QUESTION 27
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. CCMS_SGM_SipMessages
- B. CCMS_ASM
- C. AAMS Sip message logs
- D. 11S Access logs
Answer: A,C
NEW QUESTION 28
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > HA Cluster information
- B. SMMC System Tray > System information
- C. SMMC System Tray > General information
- D. SMMC System Tray > Database information
Answer: D
NEW QUESTION 29
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. Manager Administration configuration > CCMA User Migration
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. CCMA >User agent
Answer: D
NEW QUESTION 30
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CONTACTCENTERSRV01
- B. CTSRV01
- C. CONTACTCTRSRV01
- D. 01CTCTRSRV
- E. CTCTR SRV01
Answer: B,C
NEW QUESTION 31
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the active and standby server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the Active server.
Answer: A,B,D
NEW QUESTION 32
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer Phone Number
- C. SIP URI
- D. SIP Call Log ID
Answer: A,B,D
NEW QUESTION 33
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
- A. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
- B. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
- C. C:\Avaya\Logs\CCMS\SipMessages0.log
- D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
Answer: D
NEW QUESTION 34
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Abandoned
- C. Oldest
- D. Closed
- E. New
Answer: A,B,E
NEW QUESTION 35
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Integrity
- B. Public Key
- C. Private Key
- D. Authorization
- E. Confidentiality
Answer: A,D,E
NEW QUESTION 36
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the domain account has at least one address assigned in CCT.
- B. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- C. Verify that the domain account AAD is running under is configured in CCT.
- D. Verify that the DNs configured on the telephone are configured as addresses in CCT.
Answer: B,C,D
NEW QUESTION 37
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Event Session
- B. Event Class
- C. Severity
- D. Event ID
Answer: A,B,D
NEW QUESTION 38
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Tcpdump
- B. Wireshark
- C. Avaya Grep
- D. Pscan
Answer: C
NEW QUESTION 39
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer telephone number
- C. AACC CDN
C .Avaya Aura Media server (AAMS) addresses
Answer: A,B
NEW QUESTION 40
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Gateway with Real-Time Protocol (RTP)
- B. SIP Redirect Server with RTP
- C. SIP Gateway Manager with transport Layer Security (TLS)
- D. Network Routing Service with TCP and UDP
- E. Back to Back User Agent (B2BUA) with TLS
Answer: A
NEW QUESTION 41
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. H.323
- C. TCP
- D. AML
- E. STP
Answer: E
NEW QUESTION 42
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