Prep4away C_THINK1_02 Real Exam Question Answers Updated [Mar 16, 2026]
Easily To Pass New SAP C_THINK1_02 Dumps with 82 Questions
NEW QUESTION # 21
What activities do you perform in the Synthesis phase? Note: There are 3 correct Answers to this question.
- A. Establish a "divergent" state of mind
- B. Establish a "convergent" state of mind
- C. Derive insights
- D. Generate ideas
- E. Share raw data
Answer: A,C,E
NEW QUESTION # 22
What core components do you need to tackle a problem using Design Thinking? Note: There are 3 correct answers to this question.
- A. Top management support
- B. Multidisciplinary team of people.
- C. Creativity
- D. Environment and materials
- E. Highly iterative process
Answer: B,D,E
NEW QUESTION # 23
At the heart ofthe__________________________phase is low-cost experimentation through rapid prototyping, which creates an actual model of the product/service, which is then repeatedly tested for strengths and weaknesses until it leads from the project stage into people's lives.
Note: There are 1 correct answers to this question.
- A. Implementation
- B. Lego-based prototyping
- C. Funky prototyping
- D. Iterate ideation phase
Answer: A
NEW QUESTION # 24
What are general rules in a Design Thinking session? Note: There are 3 correct Answers to this question.
- A. Fail early, fail often
- B. Convince, don't confuse
- C. Explain your ideas in a creative way
- D. Defer judgment
- E. Think user-centric
Answer: A,D,E
NEW QUESTION # 25
Why is desirability the starting point when it comes to a successful idea?
Note: There are1 correct answers to this question.
- A. As a design thinker, the problems you are trying to solve are rarely your own-they are those of a particular group of people; in order to design for them, you must gain empathy for who they are and what is importantto them.
- B. Because its not about building a new product and service and then searching for customers. It's about going to the customers first, determining their needs, and then creating something to meet their needs.
Answer: B
NEW QUESTION # 26
What is the correct sequence of phases for the Design Thinking process? Note: There is 1 correct answer to this question.
- A. Preparation - Scoping - Research
- B. Scoping - Synthesis - Research.
- C. Scoping - Research - Synthesis
- D. Preparation - Research - Scoping
Answer: C
NEW QUESTION # 27
The design-thinking process is based on what two main types of thinking?
Note: There are 2 correct answers to this question.
- A. Divergence
- B. Design challenge
- C. Convergence
- D. Being human
Answer: A,C
NEW QUESTION # 28
Why is time boxing important for coaching Design Thinking workshops? Note: There are 2 correct answers to this question.
- A. It keeps the number of ideas at a reasonable level.
- B. It drives creativity
- C. It is pivotal to ensure results are achieved
- D. It establishes the authority of the coach
Answer: B,C
Explanation:
Time boxing is a critical technique in Design Thinking workshops, as it helps maintain focus, manage time effectively, and foster creativity. Here's why the correct answers are B and D:
* Why this is incorrect:While time boxing may help the coach manage the workshop effectively, its primary purpose is not to establish authority. The role of the coach is to facilitate collaboration and guide the team, not to assert dominance.
NEW QUESTION # 29
In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note: There are 2 correct answers to this question.
- A. Final go-live check
- B. Strategic advisory
- C. Incident management.
- D. Technology opportunity identification
Answer: B,D
NEW QUESTION # 30
How can you get the most information from an interviewee? Note: There is 1 correct answers to this question.
- A. Conduct interviews as a pair and alternative who asks the questions.
- B. Invite a group of interviewees to join the design team and ask questions around the table.
- C. Conduct interviews as a pair. One person asks the questions and the other one takes notes.
- D. Conduct interviews on your own and take notes.
Answer: C
Explanation:
Interviews are a critical tool in the discovery phase of Design Thinking, as they help uncover deep insights into user needs, behaviors, and pain points. To maximize the quality and quantity of information gathered, it is important to structure the interview process effectively. Below is a detailed explanation of why this is the correct answer:
* Definition:This approach involves two team members collaborating during the interview: one person focuses on engaging the interviewee with thoughtful questions, while the other captures detailed notes and observations.
* Why it's the most effective method:
* Dividing responsibilities ensures that the interviewer can maintain focus on building rapport and asking follow-up questions, while the note-taker captures nuances, non-verbal cues, and key insights.
* This setup minimizes distractions for the interviewer and ensures that no critical information is missed.
* SAP Design Thinking methodology emphasizes the importance of collaboration during interviews to gather comprehensive data and ensure accuracy.
NEW QUESTION # 31
Why is the important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question.
- A. It helps to stay away from the solution mode.
- B. It ensures that all participants focus on the topic
- C. It prevents discussion in order to lower political barriers
- D. A challenge-related comment would influence the divergent perspectives
Answer: B,D
NEW QUESTION # 32
What are the most important attributes of Design Thinking coaches? Note: There are 2 correct Answers to this question.
- A. Influential
- B. Design Challenge Expert
- C. Empathetic
- D. Curious
Answer: C,D
NEW QUESTION # 33
Who first adopted Design Thinking for a business context?
- A. Michael Porter
- B. Steve Jobs
- C. Hasso Plattner
- D. David Kelley
Answer: D
NEW QUESTION # 34
Think about a_________________________________questionnaireas you develop your design challenge statement: how might we enhance/create/improve/redesign/expand/grow/....?
Note: There are 1 correct answers to this question.
- A. Expertise
- B. Confidence
- C. Space
- D. fill-in-the-blank
Answer: D
NEW QUESTION # 35
Bringing together diverse perspectives unlocks potential. Modern challenges are too big and complex for any one person, discipline, or even industry.
Note: There are1 correct answers to this question.
- A. Optimism
- B. Potential
- C. Collaboration
- D. Empathy
Answer: C
NEW QUESTION # 36
What are 4 notable characteristics about design thinking?
Note: There are 4 correct answers to thisquestion.
- A. It works best in unpredictable environments
- B. Anything except questions related to the challenge
- C. It requires continuous practice with a focus on doing in order to learn
- D. It applies to everyone, regardless of experience levels
- E. It involves getting out of the building and taking action
Answer: A,C,D,E
NEW QUESTION # 37
What do you brainstorm during charretting? Note: There are 3 correct Answers to this question.
- A. Ideas for prototyping
- B. Potential issues
- C. Potential insights
- D. Most relevant users
- E. Scoping techniques
Answer: B,C,D
NEW QUESTION # 38
Working with sticky notes is a key activity in many Design Thinking workshops. What rules would you set when using sticky notes?
Note: There are 3 correct answers to this question.
- A. Use one defined color per exercise.
- B. Agree within the team on a color code.
- C. Go for bold statements and be visual.
- D. Keep workshop results unstructuredto foster creativity.
- E. Aim for one thought per sticky note.
Answer: B,C,E
NEW QUESTION # 39
What techniques can be used in Synthesis? Note: There are 2 correct answers to this question.
- A. Concept map
- B. Storyboard.
- C. Journey map
- D. Role play
Answer: A,C
Explanation:
Synthesis is a critical phase in Design Thinking where raw data collected during the Empathy phase is analyzed and transformed into meaningful insights. Various techniques can be used to facilitate this process.
* Option A: StoryboardStoryboards are typically used during the Prototyping phase to visualize scenarios or solutions. They are not commonly used in Synthesis.
* Option B: Concept mapThis is a valid technique for Synthesis. Concept maps help organize and connect ideas, making relationships between different pieces of information visible. This aids in identifying patterns and generating insights.
* Option C: Role playRole play is primarily used during the Ideation or Testing phases to explore potential solutions or simulate user interactions. It is not a Synthesis technique.
* Option D: Journey mapThis is a valid technique for Synthesis. Journey maps visually represent the user' s experience over time, highlighting pain points, emotions, and opportunities for improvement. They are instrumental in synthesizing qualitative data into actionable insights.
NEW QUESTION # 40
What is the essence of design thinking?
Note: There are 1 correct answers to thisquestion.
- A. In the early stages of a project that question may be broad
- B. Identify what's being tested with each prototype. A prototype should answer a particular question when tested
- C. What do you hope to test with the user? What sorts of behavior do you expect?
- D. How one identifies new solutions that meet the needs of a market; TO CREATE SOMETHING NEW
Answer: D
NEW QUESTION # 41
What rules do you apply when defining a design challenge? Note: There are 3 correct Answers to this question.
- A. The design challenge should have the right balance between open and closed phrasing.
- B. The design challenge sets the scope for a Design Thinking project.
- C. After completing the scoping phase the design challenge can no longer be rephrased.
- D. The design challenge needs to be aligned and defined together with the client.
- E. The design challenge must refer to a concrete persona in the context of the problem space.
Answer: A,B,D
NEW QUESTION # 42
Why is the important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question.
- A. It helps to stay away from the solution mode.
- B. It prevents discussion in order to lower political barriers
- C. It ensures that all participants focus on the topic
- D. A challenge-related comment would influence the divergent perspectives
Answer: B,D
Explanation:
The brain dump exercise is a common technique in SAP Design Thinking workshops to capture initial thoughts and ideas quickly. Running the first minutes in silence is intentional and serves specific purposes.
Here's why the correct answers are A and D:
* It prevents discussion in order to lower political barriers (A):Silence ensures that all participants contribute without being influenced by dominant voices or hierarchical dynamics. SAP emphasizes creating an inclusive environment where everyone feels comfortable sharing their ideas, regardless of their role or position.
* A challenge-related comment would influence the divergent perspectives (D):Early comments can unintentionally steer the group toward specific ideas or solutions, limiting creativity. SAP advocates for maintaining divergent thinking during the brain dump phase to encourage a wide range of perspectives and ideas.
Incorrect Options:
* B. It helps to stay away from the solution mode:While staying in exploration mode is important, the primary reason for silence is to prevent premature convergence and political barriers, not specifically to avoid solution mode.
* C. It ensures that all participants focus on the topic:While focus is important, silence is primarily used to reduce bias and hierarchy, not to enforce topic adherence.
NEW QUESTION # 43
Within business process related software implementation projects, in which phases would youtypically apply Design Thinking? Note; There are 2 correct answers to this question.
- A. Final preparation for go live
- B. Realization
- C. Blueprinting.
- D. Project preparation
Answer: C,D
Explanation:
Design Thinking is particularly effective in the early stages of business process-related software implementation projects, where understanding user needs and defining requirements are critical. Below is a detailed explanation of the correct answers:
* Definition:The project preparation phase involves defining the project scope, objectives, and initial design challenge.
* Why Design Thinking is applied here:
* During project preparation, Design Thinking helps align stakeholders on the problem to be solved and ensures that user needs are considered from the outset.
* SAP Design Thinking methodology recommends using Design Thinking in this phase to establish a user-centric foundation for the project.
NEW QUESTION # 44
What is the objective of the "a day in the life" technique? Note: There is 1 correct answer to this question.
- A. To identify areas for simplification
- B. To identify redundancies.
- C. To understand the productivity of personas
- D. To put personas in context
Answer: D
Explanation:
The "a day in the life" technique is a powerful tool in SAP Design Thinking to understand how users interact with their environment and experience specific challenges or opportunities throughout their day. Here's why the correct answer is C:
* To put personas in context (C):This technique involves mapping out the daily activities, emotions, and interactions of personas to provide a holistic view of their experiences. By placing personas in context, teams can better empathize with users and uncover pain points, needs, and opportunitiesfor innovation. SAP emphasizes the importance of understanding the user's journey within their real-world environment.
Incorrect Options:
* A. To understand the productivity of personas:While productivity may be a factor, the primary goal of this technique is to understand the broader context of the persona's life, not just their productivity.
* B. To identify areas for simplification:Simplification is a potential outcome of the analysis but not the main objective of the "a day in the life" technique.
* D. To identify redundancies:Identifying redundancies is more relevant to process optimization, not the exploratory nature of this technique.
NEW QUESTION # 45
What do you define during the scoping phase? Note: There are 3 correct answers to this question.
- A. User types
- B. "How might we" questions for personas
- C. The team setup
- D. The project plan.
- E. The design challenge
Answer: C,D,E
Explanation:
In thescoping phaseof the SAP Design Thinking methodology, the primary goal is to define the framework and boundaries for the project to ensure that it is focused, feasible, andaligned with business objectives. This phase lays the foundation for the subsequent phases of the design thinking process, such as discovery, ideation, prototyping, and testing. Below is a detailed explanation of the correct answers and why they are relevant:
* Definition:The design challenge is a clear and concise statement that defines the problem you are trying to solve. It serves as the guiding question or focus area for the entire project.
* Why it's defined during scoping:
* During the scoping phase, it is critical to articulate the design challenge because it sets the direction for the team and ensures alignment with stakeholders.
* A well-defined design challenge helps avoid scope creep and keeps the team focused on solving the right problem.
* According to SAP Design Thinking methodology, the design challenge should be framed in a way that is broad enough to allow for creative exploration but specific enough to provide clarity.
NEW QUESTION # 46
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