Updated Mar-2023 Exam C-C4H520-02 Dumps - Pass Your Certification Exam
Latest Real SAP C-C4H520-02 Exam Dumps Questions
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
NEW QUESTION 36
After an existing template has been modified and released, what options are given to the user? Note: There are
2 correct answers to this question.
- A. Reactivate other versions.
- B. Deactivate other versions.
- C. Export other versions.
- D. Delete other versions.
Answer: B,D
NEW QUESTION 37
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Create Custom Business Rules
- B. Adjust Cloud Account settings
- C. Activate Permissions
- D. Enable Company Settings
- E. Configure Checkout workflow step
Answer: C,D,E
NEW QUESTION 38
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In execution
- B. Closed
- C. In planning
- D. In Dispatching
Answer: A
NEW QUESTION 39
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Column
- B. Scatter
- C. Area
- D. Pie
- E. Line
Answer: A,D,E
NEW QUESTION 40
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ticket
- B. Ibase
- C. Service Request
- D. Sales Order
Answer: A
NEW QUESTION 41
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Description
- B. State
- C. Language
- D. Revision
Answer: B,C
NEW QUESTION 42
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Business Partner
- B. Smartform
- C. Checkout Report
- D. Service Call
Answer: B,C
NEW QUESTION 43
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Knowledge base access for customers and employees via Self Service Portal
- B. AI-Powered platform to foster customer experience
- C. Automated timeout if the application is NOT actively used for a certain time
- D. Allowance of Two-factor Authentication with password and defined hardware
- E. Encryption of all data stored in the cloud (AES 256bit)
Answer: C,D,E
NEW QUESTION 44
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a business rule
- B. Use a UDF
- C. Use a filter
Answer: C
NEW QUESTION 45
As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply company-level settings to all databases.
- B. You apply company-level settings to a specific database.
- C. You apply account-level settings to all databases.
- D. You apply account-level settings to a specific database.
Answer: B,C
NEW QUESTION 46
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Use Pre-assembled Reports
- B. Import Queries
- C. Import Report Templates
- D. Use Pre-assembled queries
Answer: C,D
NEW QUESTION 47
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The service call needs to be assigned
- B. The dispatcher needs to release the assignment
- C. The activity needs to be in status finished
- D. The activity has to be assigned to the technician
Answer: B,D
NEW QUESTION 48
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. The system will update the Inventory count of reserved materials in standalone scenario.
- B. You can approve consumed reserved materials in Time and Material Journal
- C. You can plan and reserve materials in both Web and Mobile applications
- D. A planned can create service calls with reserved materials from an integrated ERP system
Answer: C,D
NEW QUESTION 49
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
- A. You can link two picker elements together.
- B. You can use it to pick PNG files.
- C. You can use it to select an object from a list.
- D. You can link picker and attachment elements together.
Answer: A,C
NEW QUESTION 50
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Technically complete
- B. Ready to Plan
- C. Released
- D. Finished
- E. Cancelled
Answer: A,B,E
NEW QUESTION 51
What is one of the main use cases for a Smartform?
- A. Provide smart progress feedback to the dispatcher.
- B. Provide a script for service execution.
- C. Generate a list of service team availability.
- D. Capture customer feedback.
Answer: B
NEW QUESTION 52
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Microsoft Edge
- B. Google Chrome
- C. Firefox
- D. Internet Explorer
Answer: B
NEW QUESTION 53
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By adding a checklist
- B. By Setting the relevant workflow step
- C. By navigating to the address on the Service assignments.
- D. By opening the Service assignments.
Answer: B
NEW QUESTION 54
How can you translate a Smartform?
- A. Maintain the translation of the Smartform in the company settings.
- B. Select the translation language within the designer.
- C. Download it to Microsoft Word, translate, and then upload.
- D. Export it to XML, translate, and upload.
Answer: D
NEW QUESTION 55
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