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WGU Operations Management (C215, VDC2) Sample Questions:

1. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

A) Subcontract a portion of production capacity
B) Hire and train new full-time employees
C) Hire temporary workers
D) Build new production facilities

2. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To create demand for promised deliveries
B) To identify new product demand
C) To manage the demand for promised deliveries
D) To control the production department

3. Why is kanban significant to the "pull" system?

A) It requires that all work items are sized the same.
B) It specifies the exact quantity of a product that needs to be produced.
C) It is a process that is only for support or maintenance.
D) It is a process that highlights the highest-performing organization.

4. How do just-in-time (JIT) and lean systems add value?

A) By reducing waste
B) By improving lighting
C) By increasing simplicity
D) By enhancing responsibility

5. Which quality control tool should be used to monitor the current status or end result of a process?

A) Flowchart
B) Scatter diagram
C) Control chart
D) Checklist

Solutions: