Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Updated: Sep 13, 2026
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
HP Selling HP Personal Systems Services 2018 Sample Questions:
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Support Center
- B. HP Channel Services Network
- C. HP Care Pack Central
- D. HP Sales Central
Correct Answer: A 🗳️
Which statement is true about customer challenges relating to productivity?
- A. People who work remotely are half as productive as people who work in an office.
- B. 90% of business leaders define distractions as IT's #1 challenge.
- C. IT spends most of its time reacting to data breaches.
- D. Business leaders define productivity as their IT department's number one priority.
Correct Answer: D 🗳️
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Next Business Day Onsite and Installation
- B. Accidental Damage Protection and Next Business Day Onsite Services
- C. Accidental Damage Protection and Defective Media Retention
- D. Configuration Services and Defective Media Retention
Correct Answer: A 🗳️
What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)
- A. achieve global consistency in the installation and setup of devices
- B. get installation training to help the customer stay involved in each step of the process
- C. get expert supervision while the IT team installs the new devices to ensure it is done correctly
- D. optimize the customer's IT resources with expert deployment
- E. provide customers with return packaging in case they decide to exchange products
Correct Answer: C,D 🗳️
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