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HP HP2-I47 Exam Syllabus Topics:

SectionObjectives
HP Lifecycle Services Overview- HP Optimize Services
- HP Collaborate Services
- HP Protect Services
- HP Renew Services
- HP Fix Services
- HP Set Up Services
Service Registration and Delivery- HP Care Pack attachment rules
- HP Channel Services Network (CSN) registration
Sales Skills and Positioning- Building and presenting the business case
- Demonstrating value to clients
- Positioning HP Lifecycle Services
- Qualifying customer needs

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

Question 1

What does the base warranty for HP Personal Systems provide?

A. Operating system and firmware updates
B. Protection against accidents such as liquid spills, electrical surges, and falls
C. Uplifted support for additional years of coverage
D. Protection from manufacturer defects


Question 2

How are HP Care Pack Services sold?

A. They are available as a contractual service and can be sold at any time as a standard SKU offering
B. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
D. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.


Question 3

Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A. HP Deinstallation Services
B. HP Defective Media Retention
C. HP Active Care
D. HP pc BIOS Asset Tagging service
E. HP Wolf Protect and Trace


Question 4

An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?

A. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
B. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
C. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
D. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location


Solutions:

Question 1
Answer: D
Question 2
Answer: C
Question 3
Answer: C,E
Question 4
Answer: D

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