Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: Incident Management Processes | - Support workflow
|
| Topic 4: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 5: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
- A. The dedicated support consultant that has been assigned to the customer
- B. The products supported as defined in the SLA
- C. The Initial Response Time (IRT)
- D. The maximum time for providing corrective action for critical issues
Correct Answer: C,D 🗳️
What is SAP Solution Manager Enterprise Edition? (Choose two)
- A. A comprehensive view on a project/release plan with all quality gates and their associated activities
- B. An enablement program for SAP customers
- C. A platform for realizing the value of SAP Enterprise Support
- D. An enablement program for SAP partners
Correct Answer: A,C 🗳️
What is the definition of Initial Reaction Time (IRT)?
- A. The contractually agreed time for the first qualified response to customer.
- B. The amount of time that a customer message has been within the responsibility of SAP.
- C. The overall time taken to process the message.
- D. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
Correct Answer: A 🗳️
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
- A. SMSY_SETUP
- B. SOLMAN_WORKCENTER
- C. MSY_SETUP
- D. SMSY
Correct Answer: D 🗳️
You opened a message and want to request for an update.
How can you do that?
- A. Via e-mail
- B. Via the report Synchronize Messages (RNOTIFUPDATE01)
- C. Via the action Update Message with SAP
- D. Via SAP Service Marketplace
Correct Answer: C 🗳️
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