Aug 10, 2026 Reliable Study Materials for Salesforce-Communications-Cloud Exam Success For Sure
100% Latest Most updated Salesforce-Communications-Cloud Questions and Answers
Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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NEW QUESTION # 11
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Answer: A,B
Explanation:
To model reusable orchestration for sending notification emails across various top offers, creating a product class assigned to all top-level offers (A) and using product class to decompose each top offer to a specific CFS for notification emails (B) ensure a scalable and maintainable solution. This approach minimizes go-live time and reduces maintenance needs over time.References:Salesforce Industries documentation on product classes, decomposition, and orchestration plans.
NEW QUESTION # 12
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Apply Promotion
- B. Disconnect and New order
- C. Change of Plan
- D. Modify Order
Answer: C
NEW QUESTION # 13
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- B. Add the delivery zip code customer field as a header in the pricing calculation matrix
- C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
Answer: A
NEW QUESTION # 14
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?
- A. To validate if decomposition works on migrated assets
- B. To validate the migrated assets data aligns with assets data model
- C. To validate if MACD works on migrated Assets.
- D. To create inventory items to be used in subsequent MACD.
Answer: D
NEW QUESTION # 15
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
- C. Use the CPQ multisite feature and group the service locations and create orders for each group
- D. Split the order into multiple order and group order items based on the service location
Answer: B
NEW QUESTION # 16
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- C. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
Answer: B
Explanation:
To meet the requirement of one callout to the activation system per mobile service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.References:Salesforce Communication Cloud Order Management documentation on orchestration plan configuration.
NEW QUESTION # 17
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
- A. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
- B. Make use of object types and attributes to better handle scalability using EPC functionality.
- C. Mark the orderable flag on the legacy system to false so that they cannot be used.
- D. Bundle the similar product together to reduce the volume
Answer: A,B
Explanation:
To reduce the product catalog size and build a stable product catalog, consultants should utilize Object Types and Attributes (B) to enhance scalability and manageability using EPC functionality, and rationalize the product catalog (C) by identifying and removing duplicates and outdated products. This approach ensures a more organized and efficient product catalog that aligns with current business needs.References:Salesforce Communication Cloud EPC documentation and best practices for product catalog management.
NEW QUESTION # 18
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create price list and price list entries associated with context Rules per region
- B. Create an attribute on business internet offers and use attribute based pricing
- C. Create price list per region and use context Rules to determine the correct Price List
- D. Create base price list and multiple child price list per region
Answer: A,C
Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.
NEW QUESTION # 19
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
Answer: C
NEW QUESTION # 20
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
Answer: C
Explanation:
For UC ' s requirement to reuse the same modem for additional VOIP lines, creating an M:1 decomposition relationship between TV and VOIP to the modem and setting the scope to account on the modem technical product (D) is the most effective solution. This ensures that the modem is associated with the account level, allowing for its reuse across multiple services without unnecessary duplication.References:Salesforce Communications Cloud documentation on product catalog management and technical inventory.
NEW QUESTION # 21
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- B. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
Answer: C
NEW QUESTION # 22
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?
- A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
- B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
- C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
- D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Answer: B,C
Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.
NEW QUESTION # 23
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?
- A. Multiple subscription management
- B. Enterprise sales management
- C. Subscriber lifecycle management
- D. Advertising sales management
Answer: B
Explanation:
Enterprise Sales Management (A) is suited for managing advanced B2B connectivity products, especially for companies with complex quoting needs across multiple regions and a high volume of line items per quote, offering robust capabilities to handle such scenarios efficiently.References:Salesforce Enterprise Sales Management documentation and capabilities overview.
NEW QUESTION # 24
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
- A. Digital Commerce API
- B. Digital commerce SDK
- C. Custom API via lightening Out
- D. Cart Based API using Omni Out
Answer: A,B
NEW QUESTION # 25
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Answer: A,B
NEW QUESTION # 26
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use EPC APIs
- B. Use CPQAppHandler Methods
- C. Use Digital Commerce APIs
- D. Use Cart Based APIs
Answer: C
NEW QUESTION # 27
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