[May-2023] Updated and Accurate Certified-Business-Analyst Questions & Answers for passing the exam Quickly
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NEW QUESTION 21
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
- A. Business analysis plan
- B. Use case
- C. User story
Answer: C
NEW QUESTION 22
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.
- A. Process map
- B. Value stream map
- C. Capability model
Answer: B
NEW QUESTION 23
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
- A. Promise to work harder to avoid other mistakes.
- B. Ask their supervisor for help immediately.
- C. Be vulnerable and own their mistake.
Answer: C
NEW QUESTION 24
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?
- A. The "who" of the user story is well-defined.
- B. The ''what'' of the acceptance criteria is negotiable.
- C. The "why'' of the user story is focused on user needs.
Answer: B
NEW QUESTION 25
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?
- A. Who, when, why
- B. When, where, why
- C. Who, what, why
Answer: C
NEW QUESTION 26
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
- A. Identifies improvements, decreases project costs, and starts the change process
- B. Engages stakeholders, identifies improvements, and starts the change process
- C. Builds accountability, increases revenue, and decreases overall time spent on requirements
Answer: B
NEW QUESTION 27
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
- A. Move the deployment date out so the teams have more time to work.
- B. Review the user stories to ensure they are small, testable, and valuable.
- C. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
Answer: B
NEW QUESTION 28
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
- A. User stories provide specific details about a product early in the development lifecycle.
- B. User stones translate requirements in a way that shows a product's value to the end user.
- C. User stones decrease the need for collaboration within a product team throughout the project.
Answer: B
NEW QUESTION 29
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
- A. 2 FA
- B. Email Proof
- C. Single Sign-On
- D. Login Link
Answer: D
NEW QUESTION 30
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
- A. Business backlog
- B. Version control
- C. Communication template
Answer: B
NEW QUESTION 31
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Small
- B. Negotiable
- C. Valuable
Answer: A
NEW QUESTION 32
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A. The need is undefined.
- B. The goal is undefined.
- C. The persona is undefined.
Answer: C
NEW QUESTION 33
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?
- A. Metadata backups
- B. DevOps
- C. Agile planning
Answer: B
NEW QUESTION 34
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
- A. BA, business users, key stakeholders
- B. Business users, project manager, key stakeholders
- C. BA, project manager, key stakeholders
Answer: A
NEW QUESTION 35
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?
- A. Estimation
- B. Defining the persona
- C. Acceptance criteria
Answer: C
NEW QUESTION 36
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
- A. Unified Modeling Language (UML)
- B. Universal Process Notation (UPN)
- C. Business Process Modeling Notation (BPMN)
Answer: B
NEW QUESTION 37
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
- A. Number of active users and license type
- B. Storage capacity and license type
- C. Organization edition and license type
Answer: B
NEW QUESTION 38
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?
- A. Analyze, build, operate, deliver
- B. Analyze, operate, build, deliver
- C. Analyze, build, deliver, operate
Answer: A
NEW QUESTION 39
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
- A. Missing test org access details
- B. Missing test result details
- C. Missing test script details
Answer: C
NEW QUESTION 40
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
- A. Architect a solution, configure a sandbox, and build a proof of concept.
- B. Elicit requirements, build automation, and deploy a solution,
- C. Elicit requirements, create flows and process diagrams, and understand business analytics.
Answer: C
NEW QUESTION 41
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