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Salesforce Administrator Exam Syllabus Topics:
| Section | Objectives | Weights |
|---|---|---|
| Productivity and Collaboration | - Describe the capabilities of activity management. - Describe the features of Chatter. - Describe the capabilities of Salesforce Mobile App. - Identify use cases for AppExchange applications. | 7% |
| Sales and Marketing Applications | - Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.) - Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.) - Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) | 12% |
| Workflow/Process Automation | - Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. - Describe capabilities and use cases for Flow. - Describe capabilities and use cases for the approval process. | 16% |
| Data and Analytics Management | - Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data. - Describe the capabilities and implications of data validation tools. - Describe the options available when creating or customizing a report or report type. - Describe the impact of the sharing model on reports. - Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user). | 14% |
| Object Manager and Lightning App Builder | - Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.) - Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. - Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects. | 20% |
| Configuration and Setup | - Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). - Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder). - Given a scenario, demonstrate the proper setup and maintenance of users. - Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings) - Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders) - Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions. | 20% |
| Service and Support Applications | - Describe the capabilities of case management. (for example: case, case assignment rules, and queues.) - Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.) | 11% |
NEW QUESTION 142
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account reord.
Which feature should the administrator configure to meet this requirement?
- A. Mobile Card
- B. Field Set
- C. Compact Layout
- D. Page Layout
Answer: C
Explanation:
Section: Volume J
NEW QUESTION 143
Which two ways allow a sales user to relate an opportunity to a campaign?
Choose 2 answers
- A. Use the campaign influence related list on the opportunity.
- B. Select the primary campaign source for the opportunity.
- C. Select the campaign record type when creating the opportunity
- D. Use the campaign hierarchy related list on the opportunity.
Answer: A,B
NEW QUESTION 144
What would prevent a user from including fields when running a report?
- A. Field-level security only
- B. Page layouts only
- C. Field-level security & page layouts
- D. None of the above
Answer: A
NEW QUESTION 145
An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
- A. Delete on solution
- B. View on solution
- C. Edit on solution
- D. Create on solution
Answer: C
Explanation:
Section: Volume H
NEW QUESTION 146
You can create a custom report on solution categories and solution categories are available in list views.
- A. False
- B. True
Answer: A
Explanation:
Section: Volume J
NEW QUESTION 147
The mini view does not display if the record in the detail view does not have records associated with it.
- A. True
- B. False
Answer: A
Explanation:
Section: Volume I
NEW QUESTION 148
Will WF evaluate rules retroactively?
- A. Yes
- B. No
Answer: B
Explanation:
Explanation/Reference:
Explanation/Reference:
When a WF is created, SF will only evaluate the rule for records created / edited from that moment forward, it will not evaluate workflow rules retroactively. That's tasks/emails will not be created for existing records in the DB that already meet the criteria necessary for the rule to trigger.
NEW QUESTION 149
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
- A. False
- B. True
Answer: A
NEW QUESTION 150
If your organization has territory management, account and opportunity list views can be restricted by (Select all that apply)
- A. My Territory Teams.
- B. My Accounts Territories
- C. My Territories
Answer: A,C
Explanation:
Section: Volume J
Explanation
NEW QUESTION 151
Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.
- A. True
- B. False
Answer: A
NEW QUESTION 152
Which type of field could you use to create a relationship between a custom object and another object?
- A. Many-to-Many Relationship
- B. All of the above
- C. One-to-Many Relationship
- D. Master-Detail Relationship
Answer: D
NEW QUESTION 153
Which of the following does Salesforce CRM provide for restricting login access to the application? Choose
3 answers
- A. Organization-wide login hour restrictions
- B. Profile-based IP restrictions
- C. Profile-based login hour restrictions
- D. Organization-wide IP restrictions
Answer: B,C,D
NEW QUESTION 154
Which of the following statements is true about Dashboard Refreshes?
- A. Your organization is limited to no more than 400 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
- B. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to four dashboard refreshes per hour per day; Enterprise Edition users can schedule up to two dashboard refresh per hour per day.
- C. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
Answer: C
NEW QUESTION 155
5 dynamic dashboards for Enterprise Edition
10 for Unlimited Edition
3 Developer Edition.
To create, edit, and delete dynamic dashboards: "Run Reports" AND "Manage Dynamic Dashboards" Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
- A. Insert, Update, Delete
- B. Update, Undelete
- C. Insert, Delete
- D. Insert, Update
- E. Insert, Undelete
Answer: C
Explanation:
Section: Volume B
NEW QUESTION 156
Northern Trail Oufitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.
- A. Use the native feature in the Flow Builder.
- B. Set up email logs and review the send error logs.
- C. Review debug logs with the flow logging level.
- D. View the setup audit trail and review for errors.
Answer: A
NEW QUESTION 157
Case Assignment Rules are based on elapsed time
- A. True
- B. False
Answer: A
Explanation:
Section: Volume B
Explanation/Reference:
NEW QUESTION 158
Fill in the blank.
Standard Fields are?
Answer:
Explanation:
See the answer below
Explanation/Reference:
Explanation:
Created by SF and comes in Org. Field properties not editable.
NEW QUESTION 159
Recent item and Lookup Hovers use the Record Mini Page.
- A. True
- B. False
Answer: A
NEW QUESTION 160
The SideBar search does not Search the following: Choose 3 answers
- A. Reports
- B. Solutions
- C. Custom Objects
- D. Products
- E. Documents
Answer: B,D,E
Explanation:
Section: Volume D
NEW QUESTION 161
Where does Chatter Feed display?
- A. On the Home tab and Chatter tab.
- B. Under related lists.
- C. On record detail pages.
- D. On Chatter profiles.
- E. On List Views.
- F. On Chatter groups
Answer: A,C,D,F
Explanation:
Section: Volume F
NEW QUESTION 162
Editing Records: Which of these is NOT true? I can edit fields by:
- A. Double clicking within a field to add or edit data
- B. Clicking the "edit" button within a record detail page
- C. Calling Bill and making him edit my fields for me
- D. Selecting multiple records within a list view and editing them all at once
Answer: C
NEW QUESTION 163
How many Roll Up summary fields can be created in the enterprise Edition on a Custom Object?
- A. 0
- B. 1
- C. 2
- D. No restriction on no. of Fields
Answer: B
NEW QUESTION 164
Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce.
What is the recommended method for uploading this data?
- A. Lightning Sync
- B. AppExchange app
- C. Data Import Wizard
- D. Data Loader
Answer: B
NEW QUESTION 165
A user who has access to formula field can reference fields to which he or she doesn't have access to allowing him or her to view restricted data.
- A. True
- B. False
Answer: A
Explanation:
Section: Volume E
NEW QUESTION 166
......
Exam Topics
As for the domains measured in the official ADM-201 validations, they are as follows:
Managing Data:While taking your ADM-201 test you will need to prove you know how to import, update, transfer, and delete data, including CSV files, and what tools are the most appropriate for each process. You will also have to show competence in explaining ways to backup data and the capabilities of data validation tools.
Automation of Workflow and Processes: Within such an area, the candidates are expected to be able to automate email templates, leads, and cases, as well as set up work rules.
Standard and Custom Objects: As you are preparing for the Salesforce ADM-201 exam, you need to make sure that you understand and can describe relationship model and standard object architecture, as well as maintain data quality, work with page layouts, administer standard fields, create formula fields, work with various record types, and create selection fields.
Security and Access: Here, one must be able to restrict logins, set up record access, manage field-level security, determine object access, control access to events, tackle record access exceptions, and implement role hierarchy to manage records.
Sales and Marketing Applications: Among other things, candidates should know how to describe Salesforce Content capability, campaign management, lead automation tools, as well as understand the implications and capabilities of the sales process.
Service and Support Applications: The issues here will mainly have to do with the capabilities of case management. Thus, you will be asked several questions about case processes, settings, and assignments. In addition, before enrolling in the official exam make sure you have a clear understanding of Salesforce Knowledge and Salesforce Communities.
Analytics-Reports and Dashboards: This topic will get into the options available when creating or customizing a report, or modifying dashboards. Additionally, to do well on the test, it’s a must for you to know how to share a model on reports including the impact of sharing, and have a solid understanding of the capabilities of custom reports.
Test Particulars
When it comes to the peculiarities of such a test, ADM-201 consists of 60 multiple-choice & multiple-select questions alongside 5 non-scored items, which the candidate will have to answer in 105 minutes. The first attempt of this exam will cost you $200 plus all the taxes applicable, however, this price will be lower in case you’re retaking the test. Thus, for the second try, you’ll have to pay $100 excluding taxes. To add more, the passing score for ADM-201 is 65% and during the test itself, the candidates are not allowed to use any reference materials. Finally, such an exam can be taken at a testing center or online and the vendor recommends that you complete the instructor-led training for a better chance of success.
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