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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit considers risk mitigation to be vital to the success of its implementation project.
What are three elements impacted by change that cause risk?

A) Time, governance, people
B) Cost, quality, time
C) Quality, processes, time
D) People, processes, cost

2. A nonprofit admin notices that case managers are failing to gather required information when qualifying new beneficiaries for its programs.
Which Salesforce automation tool should the nonprofit use to collect the correct data?

A) Salesforce Flow
B) Approval Process
C) Workflow
D) Process Builder

3. A nonprofit has high staff turnover in several key roles that use Salesforce. The nonprofit needs to improve training and adoption of Salesforce to maximize the value of its investment.
Which two standard Salesforce tools can quickly help new staff use Salesforce with only a Sales or Service Cloud license?
Choose 2 answers

A) Path
B) myTrailhead
C) In-App Guidance
D) Einstein Bots

4. A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.
Which solution should the consultant recommend?

A) NPSP and Pardot
B) NPSP and Marketing Cloud
C) PSP and Experience Cloud
D) NPSP and Social Studio

5. The VP of Development wants to track the nonprofit organization's six campaigns nested within each other: Friends of the Organization>FY19>Capital Campaign>Annual Fund>Digital Donations>Mobile.
What should the consultant do?

A) Create a Campaign Hierarchy with the parent Campaign record as, "Friends of the Organization"
B) Suggest changing the order of the hierarchy.
C) Create a custom lookup field, "Related Campaign" on the Campaign object.
D) Suggest consolidating at least one of the Campaigns so that it is within the Campaign Hierarchy limit.

Solutions: